To address any problems that may arise, please forward your complaint and/or feedback in writing to firstname.lastname@example.org.
Please include as much background and information to the incident being addressed as possible, including names of individuals involved, dates & times, account number(s), etc.
You will receive confirmation of receipt within 24 hours by email, including an estimated time frame for our response. This response may include a request for more and specified information.
Please remember that some incidents involve third parties and due-diligence, which may take time. Otherwise, we aim to resolve most issues within 7 working days.
Once mutual consent has been obtained regarding the matter, a summary will be provided by email from the Company to the Investor.